Shipping Policy

Free Worldwide Shipping — On Every Order

We offer free shipping on all orders, worldwide. There is no minimum purchase, no threshold to hit, and no hidden handling fee at checkout. The price you see is the price you pay — and delivery is on us.

What "Free" Actually Means Here

No minimum order value required.
No separate handling or packaging surcharge.
No surprise charge added at checkout after you have entered your address.
Applies to every destination we currently serve.

Order Processing

Processing Time

Orders are processed and dispatched within 1-3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

Order Cut-Off

Orders placed before the daily processing cut-off begin fulfillment the same business day. Orders placed after the cut-off, on weekends, or on public holidays begin processing the next business day.

What Happens After You Order

You receive an order confirmation email immediately after checkout.
Your order enters fulfillment and is picked, inspected and packed.
Once dispatched, you receive a shipping confirmation email with your tracking number.
You can follow your parcel's progress from our warehouse to your doorstep.

Possible Processing Delays

In rare cases, processing may take slightly longer due to:

High-volume promotional periods and major sale events
Payment verification or address confirmation checks
Severe weather or carrier disruptions at the fulfillment location
Items ordered together that ship from separate locations

If your order is affected, we will notify you by email as soon as possible.

Estimated Delivery Times

Once your order has shipped, delivery typically takes 6-12 business days, depending on your destination and the service available in your region.

Delivery Time Breakdown

Order Stage	Timeframe
Payment confirmation	Immediate
Order processing & packing	1-3 business days
In-transit to destination	6-12 business days
Final-mile delivery	Included in the estimate above

Factors That Can Affect Delivery

Customs clearance procedures in the destination country
Remote or rural delivery addresses
Public holidays and peak-season carrier volume
Weather events or unforeseen carrier delays
Incorrect or incomplete shipping information provided at checkout

Delivery estimates are provided as a guide, not a guarantee. We will always work with you if a parcel falls outside the expected window.

Customs, Duties & Import Taxes

We Cover Every Penny

All customs duties and import taxes are covered by us. You will never be asked to pay an additional fee when your package arrives. The total shown at checkout is the final amount you pay — no COD charges, no brokerage surprises, nothing to collect at the door.

What This Means For You

No duty invoices arriving weeks after delivery.
No need to contact customs brokers or fill out import paperwork.
No risk of a parcel being returned because a fee went unpaid.
Declared values and documentation are prepared by our team on your behalf.

Important Note

While we cover duties and taxes, we cannot control the length of time a customs authority takes to inspect and release a parcel. Customs processing time is not included in the delivery estimate above.

Order Tracking

How To Track

When your order ships, you will receive an email containing your tracking number and a link to the carrier's tracking page. Tracking information may take up to 48 hours to show its first scan after dispatch.

If Tracking Has Not Updated

Tracking systems occasionally lag behind the physical movement of a parcel. If your tracking has not updated for more than 5 business days after dispatch, contact us through our Contact page and we will investigate with the carrier directly.

Shipping Address Accuracy

Before You Check Out

Please review your shipping details carefully before completing your order. An incorrect or incomplete address is the single most common cause of delivery problems.

Address Changes

If you need to update your shipping address, contact us as soon as possible. We can amend details at no charge while your order is still in processing. Once a parcel has been handed to the carrier, address changes may not be possible.

Undeliverable Or Returned Parcels

If a parcel is returned to us because the address was incorrect, incomplete, or the parcel was not collected, we will contact you to arrange a reshipment.

Damaged, Lost Or Missing Packages

Damaged On Arrival

If your package arrives damaged, please contact us promptly and include:

Your order number
Photos of the outer packaging
Photos of the damaged item

We will arrange a replacement or a refund, whichever you prefer, and there is no need to return a clearly damaged item unless we ask you to.

Lost In Transit

If your parcel does not arrive within the estimated delivery window, contact us and we will open an investigation with the carrier. If the parcel is confirmed lost, we will send a replacement or issue a full refund.

Delivered But Not Received

Occasionally a carrier marks a parcel as delivered slightly early, or leaves it in a location you have not checked. We recommend:

Checking around your property, including porches, side doors and mail rooms.
Asking neighbors or your building's management office.
Waiting 24 hours — scanned-as-delivered parcels frequently appear the next day.

If the parcel still has not appeared, contact us and we will work with the carrier to resolve it.

Shipping Restrictions

We ship to most countries worldwide. If your location is not available at checkout, please reach out through our Contact page and we will let you know whether an alternative arrangement is possible. We are unable to ship to PO boxes for certain international services, and some oversized items may have limited destination coverage.

Multiple Parcels

If your order contains items fulfilled from different locations, you may receive more than one parcel. You will receive a separate tracking number for each shipment, and no additional shipping cost will be applied.