FAQ

Three things: the fabric, the fit, and the price. We use long-staple and combed ring-spun cottons — including a Pima cotton blend — for a hand-feel that is noticeably softer and far more resistant to pilling. Our patterns are cut to follow the body rather than hang off it, with pre-shrunk, side-seamed construction so the shape you buy is the shape you keep. And because we sell directly, you are not paying for layers of retail markup.

Check the size chart on each product page and compare it against a shirt you already own and like — chest, body length and sleeve length are the three measurements that matter most. If you are between sizes or unsure, send us your height, weight, chest measurement and how you prefer your shirts to fit, and we will recommend the size most customers with your measurements found right. If it still does not work, returns are free.

Our fabrics are pre-shrunk before cutting, so significant shrinkage is not expected. To keep the fit and color at their best, wash in cold water on a gentle cycle, turn garments inside out, wash with similar colors, and tumble dry on low or hang to dry. Avoid high heat and bleach, both of which break down fibers and accelerate fading.

Long-staple fibers such as Pima cotton are far more resistant to pilling than short-staple cotton, and our side-seamed construction prevents the twisting that tubular tees suffer from. Reinforced shoulder and hem seams handle the stress points. Wash cold and dry low and your shirts should look close to new after many cycles.

Our core tees use a blend of Pima cotton and combed cotton, or a combed ring-spun cotton blend. Activewear styles use four-way stretch blends with moisture-wicking finishes. Fleece and outerwear use brushed-back knits for warmth without bulk. Every product page lists the exact composition for that style.

No. We deliberately use a mid-weight fabric that has enough body to drape and to hold its shape, while remaining breathable. Lighter colors can feel slightly less opaque than darks, as with any cotton shirt, but our fabrics are tested for opacity before a style is approved.

Yes. Tall sizing adds body and sleeve length without adding width, so taller frames get proper coverage without looking oversized. Tall options are available across core tees, polos, henleys, hoodies and joggers.

Yes, and it is the most cost-effective way to stock up. Multipacks are available in core colors and seasonal combinations, and the per-shirt price drops as the pack size increases. During site-wide promotions, the bundle savings combine with the discount.

Wash cold with similar colors, inside out, on a gentle cycle. Use a mild detergent and skip fabric softener, which can coat fibers and reduce breathability. Tumble dry low or hang dry. If you need to iron, use a low setting and avoid direct heat on printed neck labels.

Orders are processed and dispatched within 1-3 business days after payment confirmation. Once shipped, delivery typically takes 6-12 business days depending on your destination. You will receive a tracking number by email as soon as your parcel leaves our warehouse.

Yes — free shipping on every order, worldwide, with no minimum purchase and no hidden handling fee. What you see at checkout is what you pay.

No. We cover all customs duties and import taxes. You will never receive a bill from a carrier or customs authority after delivery, and you will never be asked to pay a fee at the door.

Tracking can take up to 48 hours to show its first scan after dispatch, and international scans sometimes lag behind the physical movement of a parcel. If your tracking has not updated for more than 5 business days, contact us and we will investigate with the carrier directly.

First check around your property — porches, side doors, mail rooms and with neighbors or your building management. Carriers occasionally scan a parcel as delivered slightly before it physically arrives, so it is worth waiting 24 hours. If it still has not appeared, contact us and we will open an investigation and resolve it with you.

Contact us as soon as possible. While your order is still in processing we can usually amend the shipping address or cancel it entirely at no charge. Once the parcel has been handed to the carrier, changes are no longer possible — in that case, you can refuse delivery or simply use our free return process once it arrives.

You can return any eligible item within 60 days of delivery for a full refund. Contact us through our Contact page with your order number, and we will send you a prepaid return label along with simple instructions. Once we receive and inspect the item, your refund is processed within 5-10 business days.

Yes. We provide a free prepaid return label for every eligible return, so sending something back costs you nothing.

We process refunds within 5-10 business days of receiving and inspecting your return. The credit is issued to your original payment method, and most banks post it within a few business days. If you have not seen it after 10 business days from our confirmation, contact us and we will supply the transaction reference so your bank can trace it.

Absolutely. Tell us the size or color you want, and we will advise the fastest route — a direct exchange shipment or a refund with a re-order. Any price difference is handled automatically.

Items should be in original condition: unworn apart from trying on, unwashed, unaltered, with tags attached where applicable, and free from pet hair, odors, deodorant marks or stains. Trying a shirt on is completely fine — that is not considered used.

For hygiene reasons, undergarments and boxers cannot be returned unless they are faulty or incorrect. Final-sale and clearance items marked as non-returnable at the time of purchase, gift cards, and items returned after the 60-day window are also excluded. If your situation is unusual, contact us — we will always try to find a fair solution.

Contact us within 60 days of delivery with your order number, a brief description and photos where relevant. We will arrange a replacement, store credit or full refund — your choice — and cover all shipping costs. If an item is clearly damaged, we will not ask you to return it unless we need to.

We accept major credit and debit cards, and digital wallets including Shop Pay, Apple Pay and Google Pay. All transactions are encrypted and processed by PCI-compliant payment providers. We never store full card numbers on our servers.

Yes. The entire site uses TLS/SSL encryption, our payment handling is PCI-DSS compliant, and card numbers are tokenized by our processors rather than stored by us. We also run fraud-detection checks on every transaction. We will never ask you to send card details by email, chat or phone.

Your payment method is authorized at checkout and charged when your order is confirmed for fulfillment. If payment cannot be authorized, the order will not be processed and we will notify you.

Discount codes generally cannot be combined unless the promotion explicitly says so. If two codes could apply and only one is accepted, the system will use the one that gives you the greater saving.

We do not offer a formal extended warranty, but every garment is covered against defects in materials and workmanship. If a seam fails, a collar curls or fabric degrades well before it reasonably should, contact us with photos and we will replace it or refund you. Our 60-day return window covers everything else.

Send us a message with the item, size and color you want. We will tell you whether a restock is planned and can notify you as soon as it lands. Core colors are replenished regularly; seasonal colors may not return.

Yes, we operate select retail locations. Visit our Store Locator, or contact us through our Contact page, and we will point you to the location nearest you.

Visit our Contact page and fill out the form, or call us during the hours listed there. We aim to respond to all inquiries within 24-48 hours on business days. Having your order number ready helps us answer faster.

Use the unsubscribe link at the bottom of any promotional email, or contact us and we will remove you from the list. Transactional emails such as order confirmations and shipping updates will continue, because they relate to purchases you have made.

No. We do not sell, rent or trade your personal information to third parties for their own marketing. We share data only with trusted providers who need it to process payments, ship orders, run our technology and prevent fraud — all under strict contractual confidentiality terms.